Privacy Policy

1. Who We Are

PRO Play is a sports streaming and entertainment platform operated by The PRO Company, headquartered in Dubai, United Arab Emirates. Our platform is accessible at proplaytv.com and through our mobile applications on iOS and Android.

For any privacy-related enquiries, contact us at: info@proplaytv.com

2. Information We Collect

We collect information you provide directly and information generated by your use of our platform:

• Account information — name, email address, password (hashed), and profile preferences when you register
• Usage data — pages visited, content viewed, features used, session duration, and interaction data
• Device information — device type, operating system, browser type, IP address, and unique device identifiers
• Games data — predictions, quiz answers, scores, leaderboard rankings, and group participation
• Communications — messages you send us via support or contact forms

We do not currently collect payment information directly — payment processing is handled by third-party providers.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the PRO Play platform and features
• Personalise your experience — recommended content, league preferences, language settings
• Track your PRO Score, Games Hub points, and leaderboard standings
• Send you service notifications, match alerts, and platform updates (where you have opted in)
• Monitor platform performance, diagnose technical issues, and prevent abuse
• Comply with our legal obligations under applicable UAE and international law

4. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in across sessions (authentication tokens stored in localStorage)
• Remember your language preference (Arabic/English) and theme (dark/light)
• Analyse platform usage via aggregated analytics

You can clear cookies and local storage at any time through your browser or device settings. This will log you out of your account.

5. Third-Party Services

PRO Play integrates with the following third-party services which have their own privacy policies:

• YouTube — used to display match highlights and video content. Subject to Google's Privacy Policy
• API-Football (API-Sports) — provides live scores, fixtures, standings, and player statistics
• Cloudflare — CDN and security layer that processes requests to our platform
• Render — cloud hosting provider where our backend services run

We do not sell your personal data to any third party.

6. Data Storage and Security

Your data is stored on secure servers located in Frankfurt, Germany (EU), operated by Render Inc. We implement the following security measures:

• Passwords are hashed using industry-standard algorithms — we never store plaintext passwords
• All data in transit is encrypted via HTTPS/TLS
• Authentication uses JWT tokens with expiry
• Access to production systems is restricted to authorised personnel only

While we take reasonable precautions, no system is completely secure. We encourage you to use a strong, unique password for your account.

7. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.

Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify you.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your account and associated data
• Portability — request your data in a portable format
• Objection — object to certain processing activities

To exercise any of these rights, email us at info@proplaytv.com with your request. We will respond within 30 days.

9. Children's Privacy

PRO Play is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or in-app notification. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of PRO Play after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

• The PRO Company
• Dubai, United Arab Emirates
• Email: info@proplaytv.com
• Website: proplayco.com