# TERMS AND CONDITIONS **Pro-Play Entertainment Services** **Last Updated:** February 15, 2026 **Effective Date:** February 15, 2026 --- ## 1. INTRODUCTION AND ACCEPTANCE ### 1.1 Agreement to Terms Welcome to Pro-Play ("Pro-Play," "we," "us," or "our"). These Terms and Conditions (these "Terms," "Terms of Service," or "Agreement") constitute a legally binding agreement between you and [COMPANY LEGAL NAME], a company registered in [JURISDICTION], with its principal office at [COMPLETE ADDRESS]. These Terms govern your access to and use of: - Pro-Play website at pro-play.tv (the "Website") - Pro-Play mobile applications for iOS and Android (the "Apps") - All related services, features, content, and applications (collectively, the "Service") **BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.** ### 1.2 Additional Terms Your use of the Service is also governed by: - Our **Privacy Policy** (https://pro-play.tv/privacy-policy) - Our **Cookie Policy** - Any additional terms applicable to specific features or promotions - Payment processor terms (for subscription services) - App store terms (Apple App Store, Google Play Store) These additional documents are incorporated into these Terms by reference. ### 1.3 Regional Application These Terms apply to users in the Middle East region, including but not limited to: United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, and other countries where our Service is available. We comply with applicable laws and regulations in each jurisdiction where we operate. ### 1.4 Language These Terms are provided in English and Arabic. In case of any discrepancy between the English and Arabic versions, the English version shall prevail for legal purposes, unless local law requires otherwise. --- ## 2. ABOUT PRO-PLAY SERVICE ### 2.1 Service Description Pro-Play is a subscription-based streaming entertainment platform that provides: - **Live Sports Events:** Football (soccer), basketball, cricket, tennis, motorsports, and other sporting events - **Sports Programming:** Sports news, highlights, analysis, documentaries, and original content - **TV Shows and Series:** Entertainment programming across various genres - **Movies and Films:** Licensed film content - **On-Demand Content:** Previously aired events and programs - **Premium Content:** Exclusive programming and special events ### 2.2 Service Availability **Content Availability:** - Content varies by geographic region due to licensing agreements - Not all content is available in all countries - Content library may change without notice as licensing rights expire or are renewed - Some live events may be subject to blackout restrictions based on your location **Service Availability:** - Pro-Play is currently available in: [LIST SPECIFIC COUNTRIES] - Service availability may expand or contract based on licensing rights - We reserve the right to restrict or terminate Service in any region at our discretion ### 2.3 Service Changes We reserve the right to: - Modify, suspend, or discontinue any aspect of the Service at any time - Change the content library, features, or functionality - Adjust streaming quality or technical specifications - Update system requirements - Modify pricing and subscription plans (with notice as required by law) We will make reasonable efforts to notify you of material changes, but are not obligated to do so except as required by law. --- ## 3. ELIGIBILITY AND ACCOUNT REGISTRATION ### 3.1 Age Requirements **Minimum Age:** - You must be at least **18 years old** to create an account and subscribe to Pro-Play - Users aged **13-17** may use the Service only with parental or legal guardian consent and supervision - Users under **13 years old** are not permitted to use the Service **Age Verification:** - We may require age verification through identification documents - False representation of age may result in immediate account termination - Parents/guardians are responsible for monitoring minors' use of the Service ### 3.2 Legal Capacity You represent and warrant that: - You have the legal capacity to enter into a binding contract in your jurisdiction - You are not prohibited from using the Service under applicable laws - You are not located in a country subject to comprehensive sanctions - You comply with all applicable import/export control laws ### 3.3 Account Creation **Registration Requirements:** To create an account, you must provide: - Full legal name - Valid email address - Secure password - Payment information (for paid subscriptions) **Accuracy of Information:** - You must provide accurate, current, and complete information - You must update your information promptly when it changes - We reserve the right to verify your information - Providing false information may result in account termination ### 3.4 Account Security **Your Responsibilities:** - You are solely responsible for maintaining the confidentiality of your account credentials - You must use a strong, unique password - You must not share your password with anyone - You must notify us immediately of any unauthorized access or security breach - You are responsible for all activity on your account, whether authorized or not **Security Measures:** - We strongly recommend enabling two-factor authentication (2FA) - Log out from shared or public devices - Use password managers for secure credential storage - Regularly review your account activity **Account Compromise:** If you suspect your account has been compromised: 1. Change your password immediately 2. Contact us at security@pro-play.tv 3. Review recent account activity 4. Check devices with access to your account ### 3.5 One Account Per User - Each registration is for a single user account - You may not create multiple accounts - You may not allow others to use your account - Account transfers are not permitted without our prior written consent ### 3.6 Account Termination by User You may terminate your account at any time by: - Using the "Delete Account" feature in your account settings - Contacting customer support at support@pro-play.tv - Following the cancellation process outlined in Section 5 (Subscriptions and Payments) --- ## 4. SUBSCRIPTION PLANS AND FREE TRIALS ### 4.1 Subscription Tiers Pro-Play offers various subscription plans, which may include: **Basic Plan:** - Standard definition (SD) streaming - Limited simultaneous streams - Standard content library access - Advertisements may be included **Standard Plan:** - High definition (HD) streaming - Multiple simultaneous streams - Full content library access - Ad-free experience (or limited ads) **Premium Plan:** - Ultra high definition (4K/UHD) streaming where available - Maximum simultaneous streams - Full content library including premium exclusives - Ad-free experience - Priority customer support - Early access to select content **Family Plan:** - Multiple user profiles within one household - Parental controls - Individual viewing histories - Enhanced simultaneous streams **Annual Plans:** - Discounted annual pricing - Same features as monthly equivalent - Paid in advance for 12 months **Specific plans, pricing, and features vary by country and are detailed at the time of subscription.** ### 4.2 Free Trials **Trial Eligibility:** - Free trials may be offered to new subscribers - Typically 7, 14, or 30 days (as specified in the offer) - Limited to one trial per user/household/payment method - Requires valid payment method on file - Automatically converts to paid subscription unless cancelled **Trial Terms:** - You must cancel before the trial period ends to avoid charges - Cancellation instructions are provided in your account settings - Trial abuse (multiple accounts, payment methods) may result in ineligibility - We reserve the right to modify or discontinue trial offers at any time **Trial Cancellation:** - Cancel anytime during the trial period without charge - Cancellation is effective immediately (not at trial end) - You will lose access upon cancellation during trial - No refunds or credits for partial trial usage ### 4.3 Promotional Offers **Special Offers:** - We may offer discounted rates, bundled services, or special promotions - Promotional terms are specified at time of offer - Offers may be time-limited or quantity-limited - Offers may require promo codes or specific eligibility criteria - Standard pricing applies after promotional period ends (with notice) **Partner Offers:** - We may partner with telecommunications providers, credit card companies, or other businesses - Partner offer terms are specified by the partner and Pro-Play - Partner billing may differ from direct subscriptions - Contact your partner for partner-specific billing inquiries ### 4.4 Plan Changes **Upgrading:** - You may upgrade your plan at any time - Upgrades are effective immediately - You will be charged the prorated difference for the current billing cycle - New rate applies from next billing cycle **Downgrading:** - You may downgrade your plan at any time - Downgrades are effective at the end of your current billing cycle - You retain access to your current plan features until downgrade takes effect - No refunds for the difference between plans **Plan Discontinuation:** - If we discontinue your plan, we will notify you with reasonable notice - You will be offered alternative plans or the option to cancel - If no action is taken, you may be automatically moved to a comparable plan --- ## 5. SUBSCRIPTIONS, PAYMENTS, AND BILLING ### 5.1 Subscription Fees **Pricing:** - Subscription fees are stated in local currency at the time of purchase - Prices may vary by country due to local taxes, currency exchange, and regional licensing costs - Current pricing is available on our Website and Apps - Prices are inclusive of VAT/sales tax where applicable **Price Changes:** - We reserve the right to change subscription prices - Price changes will be communicated at least 30 days in advance - Price increases do not affect current billing cycle - You may cancel if you do not accept the new pricing - Continued use after price change constitutes acceptance ### 5.2 Payment Methods **Accepted Payment Methods:** - Credit cards (Visa, Mastercard, American Express) - Debit cards (including regional cards like Mada in Saudi Arabia) - Digital wallets (Apple Pay, Google Pay, Samsung Pay) - PayPal and regional payment platforms - Telecommunications/carrier billing (where available) - Bank transfers (for annual plans in some regions) - Gift cards and prepaid codes (where available) **Payment Authorization:** - By providing payment information, you authorize us to charge your payment method - You authorize automatic renewal charges (for recurring subscriptions) - You represent that you are authorized to use the payment method provided - Payment processing is handled by third-party payment processors **Failed Payments:** - We will attempt to process payment on your billing date - If payment fails, we may retry multiple times - Your Service may be suspended during payment issues - You are responsible for ensuring sufficient funds/credit - Account may be terminated after repeated payment failures ### 5.3 Billing Cycles **Monthly Subscriptions:** - Billed every 30 days (or monthly on the same date) - Automatic renewal on each billing date - Access continues through the current paid period **Annual Subscriptions:** - Billed once per year - Automatic renewal on the anniversary of subscription - Typically offered at a discount compared to monthly billing **Billing Date:** - Your billing date is the day you first subscribe (or day of month for monthly) - Billing date may shift slightly due to varying month lengths - You can view your next billing date in account settings ### 5.4 Automatic Renewal **Auto-Renewal Terms:** - Subscriptions automatically renew unless cancelled - You will be charged at the then-current rate (unless locked in a promotional rate) - Renewal charge occurs on your billing date - No additional authorization is required for renewal charges **Renewal Notices:** - We may send renewal reminders via email - Reminders are courtesy notices; absence does not affect renewal - You are responsible for tracking your renewal date **Cancelling Auto-Renewal:** - Cancel anytime in your account settings - Cancellation must occur before the renewal date to avoid charges - Cancellation is effective at the end of the current billing period - You retain access through the end of the paid period ### 5.5 Taxes **Tax Responsibility:** - You are responsible for all applicable taxes (VAT, sales tax, GST, etc.) - Taxes are calculated based on your billing address and local regulations - Tax rates may change; we will collect taxes as required by law - Prices shown may or may not include taxes (specified at checkout) **Tax Receipts:** - Tax receipts/invoices are available in your account - Download receipts from billing history - Contact support@pro-play.tv for tax-related questions ### 5.6 Refund Policy **General Policy:** - **Subscriptions are generally non-refundable** except as required by law - We do not provide refunds or credits for partial subscription periods - No refunds for unused content or features **Exceptions:** - Refunds may be provided at our sole discretion for: - Technical issues preventing Service use (if unresolved) - Billing errors or duplicate charges - Unauthorized charges (reported within 30 days) - Service not as described (within 7 days of subscription) - Refund requests must be submitted to support@pro-play.tv **Statutory Rights:** - Some jurisdictions provide statutory refund/cancellation rights - Nothing in these Terms limits your statutory rights - Contact us to exercise your statutory rights **Chargebacks:** - Initiating a chargeback may result in account suspension - We will work with you to resolve billing disputes - Fraudulent chargebacks may result in permanent account termination ### 5.7 Cancellation by User **How to Cancel:** - Cancel anytime in your account settings under "Subscription" - Follow the cancellation prompts - Alternatively, contact support@pro-play.tv - Cancellation must be at least 24 hours before renewal date **Effective Date:** - Cancellation is effective at the end of your current billing period - You retain access through the end of the paid period - No refunds for early cancellation (except as required by law) **Reactivation:** - You may reactivate your subscription at any time - Standard pricing applies (promotional rates may no longer be available) - Your viewing history and preferences are retained for 12 months after cancellation ### 5.8 Suspension or Termination by Pro-Play **We may suspend or terminate your subscription and account for:** - Non-payment of fees - Violation of these Terms - Fraudulent activity - Account sharing beyond permitted use - Use of VPNs or other methods to circumvent geographic restrictions - Abuse of the Service or harm to other users - Illegal activity - Repeated customer service abuse **Notice and Refunds:** - We will provide notice of termination where practicable - No refunds for accounts terminated for Terms violations - Termination is at our sole discretion - You may appeal termination decisions to support@pro-play.tv --- ## 6. GEOGRAPHIC RESTRICTIONS AND CONTENT LICENSING ### 6.1 Licensed Content **Content Rights:** - All content on Pro-Play is licensed from third-party rights holders - Licensing agreements specify geographic territories and time periods - We do not own the content (except Pro-Play original productions) - Content availability is subject to licensing terms beyond our control **Regional Variations:** - Content libraries differ by country due to licensing - Sports events may have different broadcast rights in each territory - Some content may be exclusive to certain regions - We cannot provide access to content not licensed for your region ### 6.2 Location Verification **How We Determine Location:** - IP address (primary method) - GPS data (mobile devices, with permission) - Billing address - Payment method location - Mobile network information - Device settings and language **Accuracy:** - You are responsible for ensuring accurate location information - Location must reflect your actual physical location - Providing false location information violates these Terms ### 6.3 Geographic Restrictions **Content Access:** - You may only access content available in your geographic region - Content availability changes when you travel to different countries - Some content may be unavailable in certain countries - Live events may be subject to blackout restrictions in specific regions **Enforcement:** - We actively enforce geographic restrictions to comply with licensing agreements - Attempting to circumvent restrictions violates these Terms - VPN and proxy use for geographic circumvention is prohibited (see Section 6.4) ### 6.4 VPN and Proxy Use **Prohibited Use:** - **Using VPNs, proxies, DNS services, or similar technologies to access content not licensed in your region is strictly prohibited** - This includes any technology that masks or misrepresents your location - We employ detection methods to identify and block such use **Consequences:** - First offense: Warning notification - Repeated offenses: Temporary service suspension - Continued violations: Permanent account termination without refund - We reserve the right to immediately terminate for egregious violations **Permitted VPN Use:** - You may use VPNs for general privacy and security while accessing content licensed in your actual location - However, VPNs that misrepresent your location to access restricted content are prohibited - If you experience issues with legitimate VPN use, contact support@pro-play.tv ### 6.5 Traveling Users **Accessing Service While Traveling:** - You may access your Pro-Play account while traveling - Content library will automatically adjust to your current location - You may have access to different content than in your home country - Downloaded content for offline viewing may have regional restrictions **Extended International Stay:** - For extended stays (3+ months) in another country, your account may be flagged for review - Provide documentation of legitimate travel if requested - Commercial use or account sharing across borders is prohibited ### 6.6 Service Availability **Regional Service:** Pro-Play is currently available in the following countries: - [LIST ALL COUNTRIES WHERE SERVICE IS OFFERED] **Expansion Plans:** - We may expand to additional countries - Service may be discontinued in specific countries due to licensing or regulatory changes - Users will be notified with reasonable notice if Service is discontinued in their country --- ## 7. ACCEPTABLE USE AND PROHIBITED CONDUCT ### 7.1 General Acceptable Use You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service: - In any way that violates applicable laws or regulations - To infringe on intellectual property rights - To harm, threaten, or harass others - To engage in fraudulent activity - For commercial purposes without authorization ### 7.2 Prohibited Activities **You must not:** **Account Misuse:** - Create multiple accounts (except family/household accounts where permitted) - Share your account credentials outside your household - Sell, rent, or transfer your account to others - Use another person's account without permission - Create accounts using false or misleading information - Circumvent account limits or restrictions **Content Misuse:** - Record, copy, download, or capture content (except through approved download features) - Redistribute, retransmit, or publicly perform content - Remove copyright notices, watermarks, or other proprietary markings - Create derivative works from our content - Use content for commercial purposes - Display content in public or commercial venues **Technical Abuse:** - Use bots, scrapers, or automated tools to access the Service - Reverse engineer, decompile, or disassemble any aspect of the Service - Attempt to gain unauthorized access to our systems or networks - Interfere with or disrupt the Service or servers - Introduce viruses, malware, or harmful code - Overload our systems with excessive requests - Bypass any technical protection measures - Exploit bugs or vulnerabilities (report them instead) **Geographic Circumvention:** - Use VPNs, proxies, or similar tools to access geo-restricted content - Misrepresent your location or country of residence - Share accounts across different geographic regions - Use the Service from prohibited or embargoed countries **Fraudulent Activity:** - Use stolen or unauthorized payment methods - Initiate fraudulent chargebacks - Abuse trial offers or promotional codes - Engage in affiliate or referral fraud - Create fake accounts for unauthorized benefits **Abusive Behavior:** - Harass, threaten, or abuse customer support staff - Post offensive, defamatory, or illegal content (if commenting features available) - Impersonate others or misrepresent your affiliation - Engage in hate speech or discriminatory conduct ### 7.3 User-Generated Content (If Applicable) If we offer features that allow user-generated content (comments, reviews, ratings): **Content Standards:** - Content must be lawful, respectful, and relevant - No harassment, hate speech, or discriminatory content - No spam, advertising, or promotional content - No personal information of others without consent - No false or misleading information - Must comply with local content standards and cultural norms **Our Rights:** - We may remove any user content at our discretion - We may suspend or terminate accounts posting violating content - We are not obligated to monitor or review user content, but may do so **Your Responsibilities:** - You are solely responsible for content you post - You grant us a license to use your content (see Section 11) - You must have rights to content you post - You waive moral rights in your content ### 7.4 Commercial Use Prohibition **Non-Commercial Use Only:** - The Service is for personal, non-commercial use only - You may not use content for commercial purposes - Public viewing or performance is prohibited **Prohibited Commercial Uses:** - Displaying content in bars, restaurants, or commercial establishments - Charging admission or fees related to content viewing - Incorporating content into commercial products or services - Using content for advertising or promotional purposes - Any business or commercial exploitation **Exceptions:** - Contact business@pro-play.tv for commercial licensing inquiries - We may offer separate commercial/business plans - Educational and non-profit use may be permitted with prior authorization ### 7.5 Enforcement **Our Rights:** We reserve the right to: - Investigate suspected violations - Remove violating content - Suspend or terminate accounts - Report illegal activity to law enforcement - Cooperate with authorities in investigations - Take legal action against violators **No Obligation:** - We are not obligated to enforce these Terms in every instance - Failure to enforce does not waive our rights - We may enforce selectively at our discretion **User Reporting:** - Report violations to abuse@pro-play.tv - Provide details of the violation and evidence - We will investigate reported violations - We may not disclose investigation results to reporters --- ## 8. CONTENT AND INTELLECTUAL PROPERTY ### 8.1 Pro-Play Content Ownership **Our Intellectual Property:** All content and materials on the Service, including but not limited to: - Video content (sports events, TV shows, movies) - Audio content and soundtracks - Text, graphics, logos, icons, images - User interface and design elements - Software and code - Trademarks, service marks, and branding - Compilations and arrangements Are owned by Pro-Play, our licensors, or content providers, and are protected by: - Copyright laws - Trademark laws - Patent laws - Trade secret laws - Other intellectual property laws - International treaties **Trademarks:** - "Pro-Play" and the Pro-Play logo are trademarks of [COMPANY LEGAL NAME] - Other trademarks displayed are property of their respective owners - Unauthorized use of any trademark is prohibited ### 8.2 Limited License to Use Service **License Grant:** Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: - Access and use the Service for personal, non-commercial purposes - Stream content through our authorized interfaces - Use approved download features for offline viewing (where available) **License Restrictions:** This license does NOT permit you to: - Copy, download, or capture content (except approved downloads) - Modify, adapt, or create derivative works - Distribute, transmit, or publicly display content - Sell, rent, lease, or sublicense content or access - Remove or modify any copyright or proprietary notices - Use content in any public or commercial manner - Reverse engineer any aspect of the Service **License Termination:** - This license automatically terminates upon termination of your account - This license terminates if you violate these Terms - Upon termination, you must cease all use of the Service and content - Downloaded content must be deleted upon termination ### 8.3 Third-Party Content **Licensed Content:** - Most content on Pro-Play is licensed from third-party rights holders - These rights holders retain all ownership rights - We only have rights to distribute content as specified in our licenses - Our ability to provide content is subject to licensing terms **Third-Party Rights:** - Respect all third-party intellectual property rights - Content use is limited to streaming on our platform - Third-party rights holders may enforce their rights directly against you ### 8.4 Copyright Infringement and DMCA **Respecting Copyrights:** - We respect intellectual property rights of others - We require users to do the same - We respond to valid copyright infringement notices - We may terminate repeat infringers' accounts **DMCA Notice and Takedown Procedure:** If you believe your copyrighted work has been infringed: **Send a written notice to our Copyright Agent:** **Copyright Agent:** [COMPANY LEGAL NAME] Attn: Copyright Agent [COMPLETE ADDRESS] Email: legal@pro-play.tv **Your notice must include:** 1. Physical or electronic signature of copyright owner or authorized representative 2. Identification of the copyrighted work claimed to be infringed 3. Identification of the infringing material and its location on the Service 4. Your contact information (address, phone, email) 5. Statement of good faith belief that use is not authorized 6. Statement that information in notice is accurate, under penalty of perjury 7. Statement that you are authorized to act on behalf of the copyright owner **Counter-Notice:** If you believe your content was wrongly removed: **Send a counter-notice including:** 1. Your physical or electronic signature 2. Identification of removed material and its former location 3. Statement under penalty of perjury of good faith belief in mistake or misidentification 4. Your name, address, phone number, and email 5. Statement consenting to jurisdiction of courts in [JURISDICTION] 6. Statement agreeing to accept service of process from the complainant **Repeat Infringer Policy:** - We will terminate accounts of repeat infringers - Users with multiple substantiated infringement claims may be permanently banned ### 8.5 User Content License (If Applicable) If you submit content to Pro-Play (reviews, comments, feedback): **License You Grant Us:** You grant Pro-Play a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to: - Use, reproduce, distribute, and display your content - Modify and create derivative works from your content - Incorporate your content into the Service - Use your content for marketing and promotional purposes - Sublicense your content to third parties **Your Representations:** You represent and warrant that: - You own or have rights to content you submit - Your content does not infringe third-party rights - Your content complies with these Terms - You waive any moral rights in your content ### 8.6 Feedback and Suggestions **Voluntary Submissions:** Any feedback, suggestions, ideas, or other information you provide to us regarding the Service: - Is voluntary and unsolicited - Is not confidential - May be used by us without restriction or compensation - Becomes our property upon submission **No Obligation:** - We have no obligation to use your feedback - We have no obligation to compensate you for feedback - We may already be developing similar ideas --- ## 9. TECHNICAL REQUIREMENTS AND SERVICE QUALITY ### 9.1 Device and System Requirements **Supported Devices:** - Desktop computers (Windows, macOS, Linux) - Smartphones (iOS 13+, Android 8.0+) - Tablets (iOS, Android, Windows) - Smart TVs (Samsung, LG, Sony, etc.) - Streaming devices (Apple TV, Roku, Chromecast, Fire TV) - Game consoles (PlayStation, Xbox) **Browser Requirements:** - Chrome (latest 2 versions) - Safari (latest 2 versions) - Firefox (latest 2 versions) - Edge (latest 2 versions) **System Requirements:** - Minimum: Dual-core processor, 2GB RAM - Recommended: Quad-core processor, 4GB+ RAM - Operating systems must be up-to-date with security patches **Not Supported:** - Jailbroken or rooted devices - Modified or unauthorized operating systems - Emulators or virtual machines - Outdated browsers or operating systems ### 9.2 Internet Requirements **Minimum Internet Speeds:** - **SD (480p):** 3 Mbps - **HD (720p):** 5 Mbps - **Full HD (1080p):** 10 Mbps - **4K/UHD:** 25 Mbps **Connection Requirements:** - Broadband internet connection (DSL, cable, fiber) - Mobile data (4G/LTE or 5G recommended for mobile streaming) - Stable connection with low latency - Unlimited or sufficient data allowance **Network Considerations:** - Public Wi-Fi may have restrictions - VPN use may affect streaming quality (see Section 6.4 for VPN policy) - Multiple devices streaming simultaneously require higher bandwidth - ISP throttling may affect quality **Your Responsibility:** - You are solely responsible for your internet connection - You are responsible for any data charges from your ISP or mobile carrier - We are not responsible for connection issues or data costs ### 9.3 Streaming Quality **Adaptive Streaming:** - Quality automatically adjusts based on your connection speed - You may manually select quality in settings (where available) - Lower quality reduces data usage **Quality Tiers:** - **SD (Standard Definition):** 480p - **HD (High Definition):** 720p, 1080p - **4K/UHD (Ultra High Definition):** 2160p (where available and if subscribed to appropriate plan) **Factors Affecting Quality:** - Your internet connection speed - Your device capabilities - Your subscription plan - Network congestion - Geographic location - Content availability in certain formats **No Guarantees:** - We do not guarantee specific streaming quality - Quality may fluctuate during streaming - Not all content is available in all quality levels ### 9.4 Simultaneous Streams **Stream Limits:** The number of simultaneous streams depends on your subscription plan: - **Basic:** 1 device - **Standard:** 2-3 devices - **Premium/Family:** 4-5 devices **Enforcement:** - Exceeding your limit will prevent additional streams - You will receive an error message if limit is reached - Close other streams to start a new one **Household Use:** - Simultaneous streams are for your household only - Sharing across multiple households violates these Terms - We may monitor and enforce household use ### 9.5 Offline Downloads (Where Available) **Download Feature:** - Some content may be available for download and offline viewing - Downloads are subject to licensing restrictions - Not all content is available for download **Download Limitations:** - Maximum number of downloaded titles (varies by plan) - Downloads expire after a certain period (typically 30 days) - Downloaded content must be viewed within a certain time after starting (typically 48 hours) - Downloads are device-specific and cannot be transferred **Download Quality:** - Download quality options (SD, HD) - Lower quality uses less storage space - Download quality may differ from streaming quality **Requirements:** - Sufficient device storage space - App must be updated to latest version - Device must check in online periodically to maintain licenses - Downloads are deleted when subscription ends ### 9.6 Service Availability and Uptime **Availability:** - We strive for 24/7 Service availability - We do not guarantee uninterrupted access - Service may be temporarily unavailable for maintenance - Scheduled maintenance will be announced when possible - Emergency maintenance may occur without notice **No Service Level Agreement (SLA):** - We do not provide an SLA for consumer accounts - Business/commercial accounts may have separate SLAs **Force Majeure:** We are not liable for Service interruptions due to: - Natural disasters - Acts of war or terrorism - Government actions - Internet service provider outages - Power failures - Cyber attacks or security threats - Other events beyond our reasonable control --- ## 10. LIVE EVENTS AND SPORTS PROGRAMMING ### 10.1 Live Event Access **Live Sports:** - Pro-Play provides access to live sports events as licensed - Live events are subject to specific licensing agreements - Event availability varies by region - Start times and schedules may change without notice **Event Coverage:** - Pre-game, live game, and post-game coverage (where available) - Multi-angle or alternate camera feeds (where available) - Live statistics and real-time updates (where available) - Interactive features (where available) ### 10.2 Blackouts and Restrictions **Blackout Policies:** - Certain live events may be subject to blackout restrictions in specific geographic areas - Blackouts are imposed by sports leagues and rights holders, not Pro-Play - We cannot override or circumvent blackout restrictions - Attempting to circumvent blackouts violates these Terms **Reasons for Blackouts:** - Local broadcasting rights - League policies - Contractual obligations - Regional licensing restrictions **Notification:** - Blackout restrictions are typically noted in event listings - We may not always be able to provide advance notice - Check event details before assuming availability ### 10.3 Schedule Changes **No Guarantees:** - Event schedules are subject to change by leagues, broadcasters, and rights holders - We do not control event timing or scheduling - Events may be postponed, cancelled, or rescheduled **Our Efforts:** - We make reasonable efforts to provide accurate schedules - We update schedules as changes are communicated to us - We are not liable for missed events due to schedule changes **No Refunds:** - No refunds or credits for rescheduled, cancelled, or blacked-out events - Subscription fees are for access to the Service, not specific events ### 10.4 Replays and On-Demand **Event Replays:** - Many live events are available on-demand after conclusion - Replay availability varies by event and licensing rights - Replays may be available for a limited time (e.g., 7 days, 30 days) - Some events may never be available on-demand **Condensed Games/Highlights:** - We may offer condensed versions or highlights - Availability and timing vary by sport and league - Check specific event pages for on-demand availability --- ## 11. PRIVACY AND DATA COLLECTION ### 11.1 Privacy Policy Your use of the Service is governed by our **Privacy Policy**, which is incorporated into these Terms by reference and available at: https://pro-play.tv/privacy-policy The Privacy Policy explains: - What personal information we collect - How we use your information - Who we share information with - Your privacy rights and choices - How we protect your information - Cookies and tracking technologies **By using the Service, you consent to our Privacy Policy.** ### 11.2 Data Collection We collect various types of information, including: - Account and registration information - Payment and billing information - Device and technical information - Usage and viewing data - Location information - Communications with us For complete details, see our Privacy Policy. ### 11.3 Viewing History **What We Track:** - Content you watch (titles, duration, completion) - Search queries and browsing within the Service - Ratings and reviews - Watchlist and favorites **How We Use Viewing Data:** - Personalized content recommendations - Service improvement and analytics - Content licensing decisions - Aggregated reporting to content providers **Your Controls:** - View and delete your viewing history - Pause viewing history tracking - Use privacy mode (if available) See Privacy Policy for complete information. ### 11.4 Marketing Communications **Communications You May Receive:** - Transactional emails (receipts, account updates) - Service announcements and security alerts - Promotional emails about new content (with consent) - Push notifications (with permission) **Opt-Out:** - Unsubscribe from promotional emails via link in email - Adjust notification preferences in account settings - Opt-out does not apply to transactional/service communications ### 11.5 Children's Privacy - We do not knowingly collect information from children under 13 - Users aged 13-17 require parental consent - See our Privacy Policy for children's privacy details - Parents may review and delete children's data --- ## 12. DISCLAIMER OF WARRANTIES ### 12.1 "AS IS" and "AS Available" Service TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: - **Merchantability:** Fitness for a particular purpose - **Non-Infringement:** That Service does not infringe third-party rights - **Quality:** That Service meets your requirements - **Accuracy:** That content or information is accurate or complete - **Availability:** That Service will be uninterrupted or error-free - **Security:** That Service is secure or free from viruses - **Timeliness:** That content is current or timely ### 12.2 Content Disclaimers **Content Accuracy:** - We do not warrant accuracy of sports scores, statistics, or information - We do not endorse opinions expressed in content - We are not responsible for third-party content - Information is for entertainment purposes only **Content Availability:** - We do not guarantee specific content will be available - Content may be removed or changed at any time - We are not responsible for content licensing changes **Technical Performance:** - We do not guarantee streaming quality - We do not guarantee compatibility with all devices - We do not guarantee error-free operation ### 12.3 Third-Party Services **Third-Party Links:** - Service may contain links to third-party websites or services - We do not endorse or control third-party sites - We are not responsible for third-party content or practices - Your interactions with third parties are at your own risk **Third-Party Products:** - Devices, apps, and services from third parties are not our responsibility - We do not warrant compatibility or performance - Issues with third-party products should be directed to those providers ### 12.4 Regional Variations Some jurisdictions do not allow exclusion of implied warranties. If applicable law does not allow disclaimer of implied warranties, some or all of the above disclaimers may not apply to you, and you may have additional rights. --- ## 13. LIMITATION OF LIABILITY ### 13.1 Limitation of Damages TO THE MAXIMUM EXTENT PERMITTED BY LAW: **WE (PRO-PLAY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND PARTNERS) ARE NOT LIABLE FOR:** **Indirect Damages:** - Indirect, incidental, consequential, or punitive damages - Loss of profits, revenue, or business opportunities - Loss of data or information - Loss of goodwill or reputation - Costs of substitute services **Specific Circumstances:** - Service interruptions or delays - Content errors, omissions, or inaccuracies - Security breaches or data loss - Unauthorized access to your account - Deletion or failure to store content - Service changes or discontinuation - Missed live events or blackouts - Third-party actions or content **Even If:** - We were advised of the possibility of such damages - Our remedies fail of their essential purpose - Damages were foreseeable ### 13.2 Cap on Liability **Maximum Liability:** IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE GREATER OF: - The amount you paid to us in the 12 months before the claim arose, OR - $100 USD (or equivalent in local currency) This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise). ### 13.3 Basis of the Bargain You acknowledge that: - These limitations are an essential part of the agreement between you and Pro-Play - We would not provide the Service without these limitations - The subscription fees reflect these limitations - You have had the opportunity to review these limitations ### 13.4 Regional Variations **Statutory Rights:** Some jurisdictions do not allow limitation of liability for certain damages. If applicable law does not allow limitation of liability, some or all of the above limitations may not apply to you. **Mandatory Consumer Rights:** Nothing in these Terms limits liability that cannot be limited under applicable law, including: - Liability for death or personal injury caused by negligence - Liability for fraud or fraudulent misrepresentation - Any other liability that cannot be excluded by law --- ## 14. INDEMNIFICATION ### 14.1 Your Indemnification Obligation You agree to defend, indemnify, and hold harmless Pro-Play, its affiliates, and their respective officers, directors, employees, agents, licensors, and partners (collectively, "Pro-Play Parties") from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or related to: **Your Use of Service:** - Your access to or use of the Service - Your violation of these Terms - Your violation of applicable laws or regulations - Your violation of third-party rights (including intellectual property rights) **Your Content:** - Content you submit or post (reviews, comments, etc.) - Your user-generated content - False or misleading information you provide **Your Account:** - Use of your account by you or others - Unauthorized access to your account due to your failure to secure credentials - Account sharing violations **Your Conduct:** - Negligent or wrongful conduct - Fraud or misrepresentation - Harm to other users or third parties ### 14.2 Indemnification Process **Notice:** - We will provide you with prompt written notice of any claim - You will cooperate with us in the defense of any claim - We reserve the right to assume exclusive control of defense at our expense **Your Cooperation:** - You will not settle any claim without our prior written consent - You will provide information and assistance as reasonably requested - You will not admit liability without our consent ### 14.3 Limitations This indemnification obligation: - Survives termination of these Terms - Is in addition to, not in place of, any other remedies available to us - Does not limit our rights to pursue other claims --- ## 15. DISPUTE RESOLUTION AND ARBITRATION ### 15.1 Informal Resolution **Pre-Arbitration Process:** Before filing any legal claim, you agree to: 1. Contact us at legal@pro-play.tv with a description of your concern 2. Provide your account information and details of the issue 3. Allow us 60 days to attempt to resolve the issue informally 4. Participate in good faith discussions to reach a resolution **Benefits:** - Faster resolution - Less expensive than formal proceedings - Preserves business relationship ### 15.2 Binding Arbitration **Agreement to Arbitrate:** If informal resolution fails, you and Pro-Play agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each, a "Dispute") will be resolved through **binding arbitration** rather than in court, except as specified below. **Arbitration Rules:** - Arbitration will be administered by [ARBITRATION ORGANIZATION - e.g., JAMS, ADCCAC, SCCA] - Conducted under their commercial arbitration rules - Arbitrator's decision is final and binding - Judgment on the award may be entered in any court with jurisdiction **Arbitration Process:** - Single arbitrator selected according to applicable rules - Arbitrator must apply this Agreement and applicable law - Arbitrator must provide reasoned written decision - Conducted in English (or Arabic if parties agree) ### 15.3 Location and Costs **Location:** - Arbitration will be held in: [SPECIFY LOCATION - typically jurisdiction where company is registered] - Virtual/remote arbitration may be allowed by agreement **Costs:** - Each party bears their own attorneys' fees and costs - Arbitration fees will be split according to applicable arbitration rules - We may pay your arbitration fees if required by law or if your claim is under a certain amount ### 15.4 Exceptions to Arbitration The following Disputes are NOT subject to arbitration: **Small Claims:** - Either party may bring an individual action in small claims court **Intellectual Property:** - Claims related to intellectual property infringement or misappropriation **Injunctive Relief:** - Either party may seek preliminary injunctive relief in court to prevent irreparable harm **Emergency Relief:** - Either party may seek emergency equitable relief pending arbitration ### 15.5 Class Action Waiver **NO CLASS ACTIONS:** **YOU AND PRO-PLAY AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. NEITHER YOU NOR PRO-PLAY MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.** **No Class Arbitration:** - Arbitrator may not consolidate multiple persons' claims - Arbitrator may not preside over any class or representative proceeding - Arbitrator may award relief only to the individual party seeking relief **Severability:** - If the class action waiver is found unenforceable, the entire arbitration agreement is void - If any portion of this arbitration section is found unenforceable, the remainder continues in effect ### 15.6 Opt-Out Right **30-Day Opt-Out:** You have the right to opt-out of this arbitration agreement within **30 days** of first accepting these Terms. **How to Opt-Out:** Send written notice to: [COMPANY LEGAL NAME] Attn: Arbitration Opt-Out [COMPLETE ADDRESS] Email: legal@pro-play.tv **Notice Must Include:** - Your name and address - Email address associated with your account - Clear statement that you wish to opt out of the arbitration agreement **Effect of Opt-Out:** - You will not be bound by the arbitration agreement - Disputes will be resolved in court - All other Terms remain in effect ### 15.7 Changes to Arbitration Terms If we make material changes to this arbitration section: - We will notify you - Changes do not apply to Disputes that arose before the change - You may reject the changes by opting out within 30 days ### 15.8 Regional Variations **Middle East Jurisdictions:** For users in Middle East countries, arbitration may be conducted under: - **UAE:** DIAC (Dubai International Arbitration Centre) or ADCCAC (Abu Dhabi Commercial Conciliation and Arbitration Centre) - **Saudi Arabia:** SCCA (Saudi Center for Commercial Arbitration) - **Qatar:** QICCA (Qatar International Center for Conciliation and Arbitration) - **Other GCC:** Appropriate regional arbitration center **Governing Law:** Arbitration will be governed by the laws of [SPECIFY JURISDICTION], without regard to conflict of laws principles. --- ## 16. GOVERNING LAW AND JURISDICTION ### 16.1 Governing Law These Terms and your use of the Service are governed by and construed in accordance with the laws of [SPECIFY JURISDICTION - e.g., United Arab Emirates, Emirate of Dubai; Kingdom of Saudi Arabia; etc.], without giving effect to any principles of conflicts of law. **Exclusions:** - The United Nations Convention on Contracts for the International Sale of Goods does not apply ### 16.2 Jurisdiction and Venue **For Disputes Not Subject to Arbitration:** - Exclusive jurisdiction and venue in the courts of [SPECIFY LOCATION] - You consent to personal jurisdiction in these courts - You waive any objection to venue or inconvenient forum **Regional Specifications:** **UAE Users:** - Governing Law: Laws of the United Arab Emirates and Emirate of Dubai - Jurisdiction: Dubai Courts or DIFC Courts (as applicable) **Saudi Arabia Users:** - Governing Law: Laws of the Kingdom of Saudi Arabia - Jurisdiction: Courts of [SPECIFY CITY] or SCCA arbitration **Other Countries:** - Applicable law and jurisdiction will be specified for each region ### 16.3 Limitation Period **Time to Bring Claims:** You must bring any claim arising from these Terms or the Service within **one (1) year** after the cause of action arises. After one year, the claim is permanently barred. This limitation period applies to the maximum extent permitted by applicable law. ### 16.4 Language If these Terms are translated into languages other than English: - The English version is the official version - In case of conflict, the English version prevails - Unless local law requires the translated version to prevail --- ## 17. TERMINATION ### 17.1 Termination by You **Cancelling Subscription:** - You may cancel your subscription at any time (see Section 5.7) - Cancellation is effective at the end of your current billing period - You retain access through the end of the paid period **Deleting Account:** - You may delete your account through account settings - Account deletion is immediate and irreversible - No refunds for remaining subscription period (except as required by law) - Your data will be handled according to our Privacy Policy ### 17.2 Termination by Pro-Play **We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for:** **Terms Violations:** - Breach of these Terms - Violation of acceptable use policies - Account sharing beyond permitted use - Geographic circumvention (VPN/proxy abuse) - Fraudulent activity **Payment Issues:** - Non-payment of fees - Chargebacks or payment disputes - Use of unauthorized payment methods **Illegal Activity:** - Copyright infringement - Criminal activity - Violation of applicable laws **Harm or Abuse:** - Abuse of customer support - Harm to other users - Harm to the Service or systems **At Our Discretion:** - For any reason or no reason - With or without notice - Effective immediately **No Refunds:** - No refunds for accounts terminated for violations - We are not liable for termination consequences ### 17.3 Effects of Termination **Upon termination (by either party):** **Immediate Effects:** - Your right to access the Service ceases immediately - All licenses granted under these Terms terminate - You must cease all use of the Service and content - Downloaded content must be deleted **Data Retention:** - Account data is handled per our Privacy Policy - Some data may be retained for legal or regulatory purposes - Viewing history may be retained for 12 months **Survival:** The following sections survive termination: - Intellectual Property provisions - Disclaimer of Warranties - Limitation of Liability - Indemnification - Dispute Resolution and Arbitration - Any other provisions that by their nature should survive ### 17.4 Service Discontinuation **We reserve the right to:** - Discontinue the Service entirely or in specific regions - Discontinue specific features or content - Modify the Service in material ways **Notice:** - We will provide reasonable notice where practicable - Notice period may vary based on circumstances - Some changes may be made without notice **No Liability:** - We are not liable for discontinuation or modification - No refunds or compensation for Service changes --- ## 18. GENERAL PROVISIONS ### 18.1 Entire Agreement These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Pro-Play regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral. ### 18.2 Modifications to Terms **Our Right to Modify:** We may modify these Terms at any time at our sole discretion. **Notice of Changes:** - Material changes will be notified via email and/or prominent notice on the Service - Notice will be provided at least 30 days before changes take effect - Minor changes may be made without notice, indicated by "Last Updated" date **Acceptance of Changes:** - Continued use after changes take effect constitutes acceptance - If you don't agree, you must stop using the Service and may cancel your subscription - Cancellation procedures apply (see Section 5.7) **Dispute Resolution Changes:** - Changes to dispute resolution/arbitration sections require your affirmative consent - You may reject such changes by opting out within 30 days ### 18.3 Severability If any provision of these Terms is found to be invalid, illegal, or unenforceable: - That provision will be modified to the minimum extent necessary to make it valid and enforceable - If modification is not possible, the provision will be severed - The remaining provisions remain in full force and effect - The invalid provision will be replaced with a valid provision that most closely reflects our intent ### 18.4 Waiver **No Waiver by Failure:** - Our failure to enforce any provision does not waive our right to enforce it later - Our failure to exercise any right does not constitute a waiver of that right - Any waiver must be in writing and signed by Pro-Play **No Continuing Waiver:** - Waiver of one breach does not waive other breaches - Waiver in one instance does not constitute ongoing waiver ### 18.5 Assignment **By Pro-Play:** - We may assign, transfer, or delegate these Terms and our rights/obligations - Assignment may be to affiliates, successors, or in connection with a merger/acquisition - No consent from you is required **By You:** - You may not assign, transfer, or delegate these Terms or your account - Any attempted assignment by you is void - Exception: You may transfer your account with our prior written consent ### 18.6 No Third-Party Beneficiaries These Terms are for the benefit of you and Pro-Play only. No third party has any right to enforce any provision of these Terms. **Exception:** Pro-Play's affiliates, licensors, and partners are third-party beneficiaries of provisions that protect them. ### 18.7 Force Majeure Pro-Play is not liable for any failure or delay in performance due to events beyond our reasonable control, including: - Natural disasters (earthquakes, floods, storms) - Acts of war, terrorism, or civil unrest - Government actions, laws, or regulations - Labor disputes or strikes - Internet or telecommunications failures - Power failures or equipment failures - Pandemics or public health emergencies - Cyber attacks or security threats ### 18.8 Relationship of Parties **No Partnership:** - These Terms do not create a partnership, joint venture, or agency relationship - You are not our employee, agent, or representative - You have no authority to bind us or make commitments on our behalf **Independent Contractors:** - You and Pro-Play are independent contractors - Each party is responsible for its own actions ### 18.9 Notices **To You:** We may provide notices to you by: - Email to the address associated with your account - Posting on the Service - In-app notifications - SMS/text message to your registered phone number **Effective Date:** - Notices are effective upon sending or posting - You are responsible for keeping contact information current **To Pro-Play:** Legal notices to Pro-Play must be sent to: [COMPANY LEGAL NAME] Attn: Legal Department [COMPLETE ADDRESS] Email: legal@pro-play.tv **Required Information:** - Your full name and account email - Subject matter of notice - Detailed description of issue - Desired resolution ### 18.10 Interpretation **Headings:** - Section and paragraph headings are for convenience only - Headings do not affect interpretation **Examples:** - Examples are illustrative only and not limiting **References:** - "Including" means "including without limitation" - Singular includes plural and vice versa - "Or" is not exclusive ### 18.11 Survival Provisions that by their nature should survive termination will survive, including: - Intellectual Property - User Content License - Disclaimer of Warranties - Limitation of Liability - Indemnification - Dispute Resolution and Arbitration - Governing Law and Jurisdiction - Any accrued rights or obligations ### 18.12 Contact Information **Customer Support:** - Email: support@pro-play.tv - Phone: [PHONE NUMBER] - Hours: [SUPPORT HOURS] **Legal Inquiries:** - Email: legal@pro-play.tv - Address: [COMPLETE ADDRESS] **Billing Support:** - Email: billing@pro-play.tv **Regional Contacts:** - UAE: support-uae@pro-play.tv | [UAE PHONE] - Saudi Arabia: support-ksa@pro-play.tv | [KSA PHONE] - [Other regions as applicable] **Social Media:** - Twitter: @ProPlay_TV - Facebook: facebook.com/ProPlayTV - Instagram: @proplay_tv --- ## 19. APP STORE SPECIFIC TERMS ### 19.1 Apple App Store Terms If you access Pro-Play through an iOS device via the Apple App Store: **Agreement:** - This Agreement is between you and Pro-Play, not Apple - Apple is not a party to this Agreement - Apple is a third-party beneficiary with right to enforce certain provisions **License:** - License is limited to a non-transferable license to use the App on Apple-branded products you own or control - License is subject to Usage Rules in Apple Media Services Terms and Conditions **Maintenance and Support:** - Pro-Play is solely responsible for maintenance and support - Apple has no obligation to provide maintenance or support - Contact Pro-Play for all support requests **Warranty:** - Apple provides no warranty for the App - To the extent any warranty cannot be disclaimed, Apple is not responsible - Pro-Play is solely responsible for warranty claims **Product Claims:** - Pro-Play, not Apple, is responsible for: - Product liability claims - Claims that App fails to conform to legal/regulatory requirements - Consumer protection or similar claims **Intellectual Property:** - Pro-Play, not Apple, is responsible for investigation, defense, and settlement of intellectual property infringement claims **Third-Party Terms:** - You must comply with third-party terms applicable to the App **U.S. Government Users:** - The App is "Commercial Item" as defined in 48 C.F.R. §2.101 - U.S. Government rights are as specified in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 **Contact Apple:** - Apple and Apple subsidiaries are third-party beneficiaries - Upon your acceptance, Apple has the right to enforce this Agreement against you ### 19.2 Google Play Store Terms If you access Pro-Play through an Android device via Google Play Store: **Agreement:** - This Agreement is between you and Pro-Play - Google is not a party to this Agreement **License:** - License is subject to Google Play Terms of Service - You must comply with the then-current Google Play Terms of Service **Google Obligations:** - Google has no obligation or liability with respect to the App or this Agreement - Contact Pro-Play for all support, maintenance, or issues ### 19.3 Other App Stores For apps distributed through other app stores or platforms: - Similar terms apply with the relevant app store provider substituted - Contact Pro-Play for all support and inquiries - We, not the app store provider, are responsible for the App and content ### 19.4 In-App Purchases **Through App Stores:** - In-app subscriptions purchased through app stores are subject to the app store's terms - Billing is handled by the app store - Cancellation must be done through the app store - Refund requests should be directed to the app store **Direct Purchases:** - Purchases made directly through our website are subject to these Terms - Billing is handled by our payment processors - Cancellation through your Pro-Play account --- ## 20. REGIONAL SPECIFIC PROVISIONS ### 20.1 United Arab Emirates **Regulatory Compliance:** - We comply with UAE Federal Law No. 45 of 2021 on Protection of Personal Data - We comply with UAE Telecommunications Regulatory Authority (TDRA) regulations - Content complies with UAE Media Regulatory Office standards **Consumer Rights:** - UAE consumer protection laws apply - Unfair contract terms may be unenforceable - Statutory rights cannot be waived **Jurisdiction:** - Disputes resolved in Dubai courts or DIFC courts as applicable - Arbitration through DIAC or ADCCAC ### 20.2 Kingdom of Saudi Arabia **Regulatory Compliance:** - We comply with Saudi Personal Data Protection Law (PDPL) - We comply with Communications and Information Technology Commission (CITC) regulations - Content complies with General Commission for Audiovisual Media standards **Consumer Rights:** - Saudi consumer protection laws apply - E-commerce regulations apply to online subscriptions **Payment:** - Pricing in Saudi Riyals (SAR) - Mada card payments accepted **Jurisdiction:** - Disputes resolved through Saudi courts or SCCA arbitration ### 20.3 Qatar **Regulatory Compliance:** - We comply with Qatar Law No. 13 of 2016 on Personal Data Privacy - We comply with Communications Regulatory Authority regulations **Consumer Rights:** - Qatar consumer protection laws apply **Jurisdiction:** - Disputes resolved through Qatar courts or QICCA arbitration ### 20.4 Other GCC Countries **Bahrain, Kuwait, Oman:** - We comply with applicable telecommunications and data protection regulations - Local consumer protection laws apply - Local currency pricing where applicable ### 20.5 Egypt **Regulatory Compliance:** - We comply with Law No. 151 of 2020 on Personal Data Protection - We comply with National Telecommunications Regulatory Authority regulations **Consumer Rights:** - Egyptian consumer protection laws apply **Jurisdiction:** - Disputes resolved through Egyptian courts or Cairo Regional Center for International Commercial Arbitration ### 20.6 Jordan and Lebanon **Applicable Laws:** - Local telecommunications and consumer protection regulations apply - Disputes resolved through local courts or regional arbitration --- ## 21. CONTACT AND FEEDBACK ### 21.1 Customer Support **General Support:** Email: support@pro-play.tv Phone: [MAIN SUPPORT NUMBER] Hours: [SUPPORT HOURS - e.g., 24/7, 8AM-10PM GST] Live Chat: Available through website and app **Regional Support:** - **UAE:** support-uae@pro-play.tv | [UAE PHONE] - **Saudi Arabia:** support-ksa@pro-play.tv | [KSA PHONE] - **Qatar:** support-qatar@pro-play.tv | [QATAR PHONE] - **Egypt:** support-egypt@pro-play.tv | [EGYPT PHONE] **Support Languages:** - English - Arabic - [Other languages as applicable] ### 21.2 Technical Support **For Technical Issues:** Email: tech-support@pro-play.tv Include: - Device type and operating system - App version - Description of issue - Screenshots if applicable ### 21.3 Billing Support **For Billing Issues:** Email: billing@pro-play.tv Phone: [BILLING PHONE NUMBER] Include: - Account email - Transaction date - Issue description ### 21.4 Legal Inquiries **For Legal Matters:** Email: legal@pro-play.tv Address: [COMPANY LEGAL NAME] Attn: Legal Department [COMPLETE ADDRESS] ### 21.5 Feedback and Suggestions **We Welcome Feedback:** Email: feedback@pro-play.tv **Unsolicited Ideas:** Please note: By submitting feedback, ideas, or suggestions, you grant us the right to use them without compensation or attribution. We may already be working on similar ideas. See Section 8.6 for complete terms. ### 21.6 Media and Press **Press Inquiries:** Email: press@pro-play.tv ### 21.7 Business Partnerships **Partnership Opportunities:** Email: business@pro-play.tv --- ## 22. ACKNOWLEDGMENT AND CONSENT By creating an account, accessing, or using Pro-Play, you acknowledge that: 1. **You have read these Terms** in their entirety 2. **You understand these Terms** and agree to be bound by them 3. **You have read and consent to our Privacy Policy** 4. **You are of legal age** to enter into this Agreement (or have parental consent) 5. **You will comply** with all applicable laws and regulations 6. **You understand** that we may modify these Terms 7. **You consent** to electronic communications and notices 8. **You agree** to the dispute resolution and arbitration provisions 9. **You waive** the right to participate in class actions (to the extent permitted by law) 10. **You accept** the limitations of liability and disclaimer of warranties **If you do not agree to these Terms, you must not use the Service.** --- ## DEFINITIONS **"Account"**: Your Pro-Play user account **"App" or "Apps"**: Pro-Play mobile applications for iOS and Android **"Content"**: Sports events, TV shows, movies, and other programming on Pro-Play **"Household"**: People living at the same primary residence **"Pro-Play," "we," "us," "our"**: [COMPANY LEGAL NAME] and its affiliates **"Service"**: The Pro-Play platform, including Website, Apps, and all features **"Subscription"**: Your paid access to Pro-Play **"Terms"**: These Terms and Conditions **"User," "you," "your"**: You, the person accessing or using the Service **"Website"**: pro-play.tv --- **END OF TERMS AND CONDITIONS** --- **IMPORTANT INFORMATION:** **Effective Date:** February 15, 2026 **Last Updated:** February 15, 2026 **Version:** 1.0 **Company Information:** [COMPANY LEGAL NAME] [COMPLETE ADDRESS] Email: legal@pro-play.tv Phone: [PHONE NUMBER] **Quick Links:** - Privacy Policy: https://pro-play.tv/privacy-policy - Cookie Policy: https://pro-play.tv/cookie-policy - Contact Us: https://pro-play.tv/contact - Help Center: https://pro-play.tv/help --- **By using Pro-Play, you agree to these Terms and Conditions. Thank you for choosing Pro-Play for your sports and entertainment needs!** © 2026 [PRO International Marketing LLC]. All rights reserved.