# PRIVACY POLICY **Pro-Play Entertainment Services** **Last Updated:** February 15, 2026 **Effective Date:** February 15, 2026 --- ## 1. INTRODUCTION Welcome to Pro-Play ("Pro-Play," "we," "us," or "our"). Pro-Play is operated by [PRO Internaltional Marketing LLC], a company registered in [UAE], This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our streaming entertainment platform, including our website at pro-play.tv ("Website"), mobile applications ("Apps"), and related services (collectively, the "Service"). **By using Pro-Play, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.** ### 1.1 Regional Scope This Privacy Policy applies to users in the Middle East region, including but not limited to: IRAQ, United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, and other countries in the region where our Service is available. We are committed to complying with applicable data protection laws in each jurisdiction where we operate, including: - UAE Federal Law No. 45 of 2021 on the Protection of Personal Data - Saudi Arabia Personal Data Protection Law (PDPL) - Qatar Law No. 13 of 2016 on Personal Data Privacy - Bahrain Personal Data Protection Law (PDPL) No. 30 of 2018 - Other applicable regional and local data protection regulations ### 1.2 Language This Privacy Policy is provided in English and Arabic. In case of any discrepancy between the English and Arabic versions, the English version shall prevail for legal purposes, unless local law requires otherwise. --- ## 2. INFORMATION WE COLLECT ### 2.1 Information You Provide Directly **Account Registration Information:** - Full name - Email address - Password (encrypted) - Language preference (Arabic, English, or other) **Payment Information:** - Credit/debit card details (processed securely through our payment processors) - Billing address - Payment history and transaction records - Mobile wallet information (if applicable) **Communications:** - Customer support inquiries and correspondence - Survey responses and feedback - User reviews and ratings - Social media interactions with our official accounts **User-Generated Content:** - Watchlists and favorites - Ratings and reviews of content - Custom playlists - Comments (if feature is enabled) ### 2.2 Information Collected Automatically **Device Information:** - Device type, model, and manufacturer - Operating system and version - Unique device identifiers (IMEI, MAC address, advertising ID) - Screen resolution and display settings - Mobile network information (carrier name, network type) - Browser type and version **Usage Information:** - Content viewed, including titles, duration, and completion rate - Search queries and browsing history within the Service - Viewing preferences and habits - Time and date of access - Features and functionalities used - Pages visited and clicks - Streaming quality selected - Pause, rewind, and fast-forward actions **Location Information:** - IP address - Country and city (derived from IP address) - Time zone - GPS location (only if you grant permission via your device settings) - Language and regional settings **Technical Information:** - Internet service provider (ISP) - Connection speed and streaming quality - Buffer rates and playback errors - App crashes and error logs - Cookies and similar tracking technologies (see Section 7) ### 2.3 Information from Third Parties **Payment Processors:** - Transaction confirmation and payment status - Fraud detection and prevention information **Analytics and Advertising Partners:** - Aggregated usage statistics - Demographic information - Interest categories - Cross-device tracking information **Telecommunications Partners:** If you subscribe through your mobile carrier, we may receive: - Subscriber verification information - Billing arrangement details - Account status ### 2.4 Information About Children **We do not knowingly collect personal information from children under the age of 13 without verified parental consent.** For users aged 13-17, we require parental or guardian consent. Parents may need to: - Approve account creation - Provide consent for data collection - Access and manage their child's information - Request deletion of their child's data If we discover we have collected information from a child under 13 without proper consent, we will delete that information promptly. --- ## 3. HOW WE USE YOUR INFORMATION We use your personal information for the following purposes: ### 3.1 Service Provision and Management - **Account Management:** Creating and maintaining your account, verifying your identity, and managing your profile - **Content Delivery:** Providing access to sports events, TV shows, movies, and other entertainment content - **Streaming Services:** Delivering video content in appropriate quality based on your device and connection - **Payment Processing:** Processing subscription payments, managing billing, and preventing fraud - **Customer Support:** Responding to your inquiries, resolving technical issues, and providing assistance - **Authentication:** Verifying your identity and securing your account ### 3.2 Personalization and Recommendations - **Content Recommendations:** Suggesting sports events, TV shows, and movies based on your viewing history and preferences - **Personalized Experience:** Customizing the user interface, language, and content display - **Watchlist Management:** Saving your favorites and creating personalized collections - **Continue Watching:** Remembering your viewing progress across devices ### 3.3 Service Improvement and Analytics - **Usage Analysis:** Understanding how users interact with our Service to improve features and functionality - **Performance Monitoring:** Identifying and fixing technical issues, bugs, and crashes - **Quality Improvement:** Optimizing streaming quality and reducing buffering - **Research and Development:** Developing new features and content offerings - **A/B Testing:** Testing different versions of features to enhance user experience ### 3.4 Marketing and Communications - **Promotional Communications:** Sending information about new content, special offers, and service updates (with your consent where required) - **Newsletters:** Providing regular updates about sports events, new releases, and platform news - **Personalized Advertising:** Showing relevant advertisements based on your interests and viewing behavior - **Surveys and Research:** Inviting you to participate in user research and feedback surveys - **Push Notifications:** Sending alerts about live sports events, new episodes, and account activity (with your permission) ### 3.5 Legal and Security Purposes - **Legal Compliance:** Complying with applicable laws, regulations, and legal processes - **Rights Protection:** Enforcing our Terms of Use and protecting our rights and property - **Fraud Prevention:** Detecting and preventing unauthorized access, fraud, and abuse - **Security:** Protecting the security and integrity of our Service and users - **Dispute Resolution:** Resolving disputes and enforcing our agreements - **Law Enforcement:** Responding to lawful requests from government authorities ### 3.6 Content Licensing and Compliance - **Geographic Restrictions:** Verifying your location to ensure content licensing compliance - **Rights Management:** Enforcing content distribution rights and territorial restrictions - **Usage Monitoring:** Ensuring compliance with content licensing agreements - **Anti-Piracy:** Detecting and preventing unauthorized content distribution ### 3.7 Business Operations - **Business Analytics:** Understanding business performance and user demographics - **Strategic Planning:** Making informed business decisions about content acquisition and service expansion - **Partner Relationships:** Sharing aggregated data with content providers and partners - **Mergers and Acquisitions:** Transferring information in connection with business transactions --- ## 4. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE) Depending on your jurisdiction, we process your personal information based on one or more of the following legal grounds: ### 4.1 Contract Performance Processing is necessary to provide the Service you requested, including account creation, content delivery, and payment processing. ### 4.2 Consent You have given clear consent for us to process your personal information for specific purposes, such as marketing communications or location-based services. ### 4.3 Legitimate Interests Processing is necessary for our legitimate business interests, such as: - Improving our Service and user experience - Preventing fraud and ensuring security - Analyzing usage patterns - Direct marketing (where not requiring consent) ### 4.4 Legal Obligations Processing is necessary to comply with legal requirements, such as tax laws, accounting requirements, or responding to law enforcement requests. --- ## 5. HOW WE SHARE YOUR INFORMATION We may share your personal information with third parties in the following circumstances: ### 5.1 Service Providers and Business Partners **Payment Processors:** - Credit card processors (e.g., Stripe, PayPal, local payment gateways) - Mobile payment providers - Telecommunications billing partners **Technology Infrastructure Providers:** - Cloud hosting services (e.g., AWS, Google Cloud, Microsoft Azure) - Content delivery networks (CDNs) - Video streaming infrastructure providers - Database management services **Analytics and Performance:** - Google Analytics - Firebase Analytics - AppsFlyer or similar mobile attribution platforms - Streaming quality monitoring services **Customer Support:** - Help desk and ticketing systems - Live chat service providers - Email communication platforms **Marketing and Advertising:** - Advertising networks and exchanges - Email marketing platforms - Social media advertising services ### 5.2 Content Providers and Rights Holders We may share aggregated, non-personally identifiable viewing statistics with: - Sports leagues and organizations - TV networks and studios - Content licensors - Production companies This helps them understand content performance and may include: - Total views and viewing duration - Geographic distribution of viewers - Popular content categories - Audience demographics (age ranges, general location) **We do NOT share your individual viewing history with content providers without your explicit consent.** ### 5.3 Advertising Partners With your consent (where required by law), we may share information with advertising partners to provide personalized advertisements: - Demographic information (age range, gender, location) - Interest categories based on viewing habits - Device information and identifiers - Advertising interaction data You can opt-out of personalized advertising through your device settings or our app preferences. ### 5.4 Social Media Platforms If you connect your social media accounts or share content: - Facebook, Instagram, Twitter, Snapchat, TikTok - Information you choose to share publicly - Viewing activity you choose to post ### 5.5 Legal Requirements and Protection We may disclose your information when required by law or to protect rights: **Law Enforcement and Government Authorities:** - In response to valid legal requests (subpoenas, court orders, warrants) - To comply with applicable laws and regulations - As required by regulatory authorities **Rights Protection:** - To enforce our Terms of Use - To protect against fraud, abuse, or illegal activity - To protect the safety and security of our users - To defend against legal claims **Business Transactions:** - In connection with a merger, acquisition, or sale of assets - During bankruptcy or similar proceedings - To prospective buyers or investors (under confidentiality agreements) ### 5.6 With Your Consent We may share your information with third parties when you explicitly consent or direct us to do so. ### 5.7 Aggregated and De-identified Data We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you: - Industry reports and market research - Academic research partnerships - Public statistics about platform usage - Business intelligence and analytics --- ## 6. INTERNATIONAL DATA TRANSFERS ### 6.1 Data Storage and Processing Your personal information may be transferred to and processed in countries outside your country of residence, including: - United States - European Union - United Kingdom - Singapore - Other countries where our service providers operate These countries may have different data protection laws than your home country. ### 6.2 Transfer Safeguards When we transfer your personal information internationally, we implement appropriate safeguards: **Standard Contractual Clauses (SCCs):** We use European Commission-approved Standard Contractual Clauses for transfers from regions with strict data protection laws. **Adequacy Decisions:** We rely on adequacy decisions issued by relevant authorities where available. **Binding Corporate Rules:** Our corporate group follows binding internal policies for data protection. **Necessary Transfers:** Some transfers are necessary for contract performance or service provision. ### 6.3 Regional Data Residency Requirements For certain jurisdictions with data localization requirements: - **UAE:** Critical personal data may be stored locally or in approved jurisdictions - **Saudi Arabia:** We comply with data residency requirements as mandated by law - **Qatar:** Personal data handling follows local regulations We work to ensure compliance with all applicable data localization laws in the Middle East region. --- ## 7. COOKIES AND TRACKING TECHNOLOGIES ### 7.1 What Are Cookies? Cookies are small text files stored on your device when you visit our Website or use our Apps. We also use similar technologies such as: - Web beacons (pixel tags) - Local storage - Mobile device identifiers - Session storage ### 7.2 Types of Cookies We Use **Essential Cookies:** Required for the Service to function properly: - Authentication and account access - Security and fraud prevention - Load balancing and service stability - Session management **Functional Cookies:** Enhance your experience: - Language preferences - Playback settings (quality, subtitles) - Remember your choices - Personalized interface settings **Analytics and Performance Cookies:** Help us understand how you use our Service: - Page views and navigation patterns - Feature usage statistics - Error tracking and debugging - Streaming quality metrics - App performance monitoring **Advertising and Marketing Cookies:** Used for personalized advertising (with your consent where required): - Interest-based advertising - Conversion tracking - Retargeting campaigns - Social media advertising - Email campaign effectiveness ### 7.3 Third-Party Cookies We allow certain third parties to place cookies on our Service: - Google Analytics - Facebook Pixel - Advertising networks - Social media platforms - Payment processors These third parties have their own privacy policies governing their use of your information. ### 7.4 Managing Cookies **Browser Settings:** Most browsers allow you to control cookies through settings. You can: - Block all cookies - Accept only first-party cookies - Delete cookies after each session - Receive warnings before cookies are stored **Mobile App Settings:** In our mobile apps, you can manage tracking preferences through: - App settings menu - Device privacy settings - Advertising identifier reset (iOS: "Limit Ad Tracking"; Android: "Opt out of Ads Personalization") **Cookie Consent Management:** When you first visit our Website, we will ask for your consent for non-essential cookies (where required by law). You can modify your preferences at any time through our cookie settings panel. **Note:** Disabling certain cookies may affect the functionality and features of our Service. ### 7.5 Do Not Track Signals Some browsers include a "Do Not Track" (DNT) feature. Currently, there is no industry standard for responding to DNT signals. Our Service does not respond to DNT browser settings at this time. --- ## 8. DATA RETENTION ### 8.1 Retention Periods We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. **Active Accounts:** - Account information: Retained while your account is active - Viewing history: Retained for 24 months by default (customizable in settings) - Payment information: Retained per payment processor requirements and legal obligations - Support communications: Retained for 3 years **Closed Accounts:** When you close your account: - Most personal information is deleted within 30 days - Some information may be retained for legal, tax, or regulatory purposes - Aggregated, de-identified data may be retained indefinitely - Backup copies may persist for up to 90 days **Legal Requirements:** We may retain information longer when required by law: - Tax and accounting records: 7-10 years (varies by jurisdiction) - Transaction records: As required by financial regulations - Legal dispute documentation: Until resolution + applicable statute of limitations **Specific Data Types:** | Data Type | Retention Period | |-----------|-----------------| | Account registration | Duration of account + 30 days | | Viewing history | 24 months (or until deletion request) | | Payment transactions | 7 years (legal requirement) | | Customer support tickets | 3 years | | Marketing consents | Until withdrawn + 1 year | | Cookies | 1-13 months (varies by type) | | Device logs | 90 days | | Security logs | 12 months | ### 8.2 Deletion Process When we delete your information: 1. It is removed from active systems within 30 days 2. It is purged from backup systems within 90 days 3. Some aggregated, non-identifiable data may be retained for analytics --- ## 9. YOUR PRIVACY RIGHTS Depending on your location, you may have the following rights regarding your personal information: ### 9.1 Right to Access You have the right to request: - Confirmation of whether we process your personal information - A copy of your personal information - Details about how we use your information **How to exercise:** Email infopro-play.tv or use the "Download My Data" feature in your account settings. ### 9.2 Right to Rectification You have the right to: - Correct inaccurate personal information - Update incomplete information - Modify your profile details **How to exercise:** Update your information directly in your account settings or contact us at info@pro-play.tv. ### 9.3 Right to Deletion (Right to be Forgotten) You have the right to request deletion of your personal information when: - It's no longer necessary for the purposes collected - You withdraw your consent - You object to processing - It was unlawfully processed - Legal obligations require deletion **How to exercise:** Use the "Delete My Account" feature in settings or email info@pro-play.tv. **Exceptions:** We may retain information when required by law or for legitimate purposes (fraud prevention, legal claims, etc.) ### 9.4 Right to Restrict Processing You have the right to request that we limit how we use your information when: - You contest the accuracy of your information - Processing is unlawful but you don't want deletion - We no longer need the data but you need it for legal claims - You've objected to processing pending verification **How to exercise:** Contact infopro-play.tv with specific restrictions requested. ### 9.5 Right to Data Portability You have the right to: - Receive your personal information in a structured, commonly used format - Transmit your information to another service provider - Request direct transfer where technically feasible **How to exercise:** Use "Download My Data" in account settings or contact infopro-play.tv. ### 9.6 Right to Object You have the right to object to: - Processing based on legitimate interests - Direct marketing (including profiling) - Scientific or historical research **How to exercise:** - For marketing: Use "Unsubscribe" links in emails or adjust preferences in account settings - For other objections: Contact infopro-play.tv ### 9.7 Right to Withdraw Consent Where processing is based on consent, you can withdraw it at any time: - This doesn't affect the lawfulness of processing before withdrawal - Withdrawal may affect our ability to provide certain services **How to exercise:** Adjust consent preferences in account settings or contact infopro-play.tv. ### 9.8 Right to Lodge a Complaint You have the right to lodge a complaint with a supervisory authority if you believe we've violated your privacy rights **Other Jurisdictions:** Contact your local data protection authority. ### 9.9 Response Timeline We will respond to your requests: - Within 30 days of receipt (may be extended by 30 days for complex requests) - We may request additional information to verify your identity - We may charge a reasonable fee for excessive or repetitive requests ### 9.10 Identity Verification To protect your privacy, we may require verification before processing requests: - Email verification - Account password - Government-issued ID (for deletion requests) - Additional security questions --- ## 10. DATA SECURITY We implement appropriate technical and organizational measures to protect your personal information: ### 10.1 Technical Security Measures **Encryption:** - Data in transit: TLS 1.2 or higher encryption for all communications - Data at rest: AES-256 encryption for stored data - Payment information: PCI-DSS compliant processing - Password storage: Bcrypt or similar hashing algorithms **Access Controls:** - Role-based access control (RBAC) - Multi-factor authentication for employees - Principle of least privilege - Regular access reviews and audits **Network Security:** - Firewalls and intrusion detection systems - DDoS protection - Regular vulnerability scanning - Penetration testing (annually) **Application Security:** - Secure coding practices - Regular security updates and patches - Third-party security audits - Bug bounty program ### 10.2 Organizational Security Measures **Employee Training:** - Mandatory data protection training - Security awareness programs - Regular privacy policy reviews - Confidentiality agreements **Data Minimization:** - Collection of only necessary information - Regular data audits and cleanup - Anonymization and pseudonymization where appropriate **Incident Response:** - 24/7 security monitoring - Incident response plan - Data breach notification procedures - Regular security drills **Vendor Management:** - Due diligence on third-party providers - Contractual data protection obligations - Regular vendor security assessments ### 10.3 Data Breach Notification In the event of a data breach that poses a risk to your rights: - We will notify you within 72 hours of discovery (or as required by local law) - Notification will include: nature of breach, data affected, potential consequences, and remedial actions - We will notify relevant supervisory authorities as required by law **Contact for security concerns:** security@pro-play.tv ### 10.4 Your Responsibility You play an important role in keeping your information secure: - Use strong, unique passwords - Enable two-factor authentication - Don't share your account credentials - Log out after using shared devices - Keep your device and apps updated - Be cautious of phishing attempts - Report suspicious activity immediately **Important:** No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. --- ## 11. THIRD-PARTY SERVICES AND LINKS ### 11.1 Third-Party Services Our Service may integrate with or contain links to third-party websites, apps, and services: - Social media platforms (Facebook, Twitter, Instagram, Snapchat, TikTok) - Payment processors - Content providers - Advertising networks - Analytics services ### 11.2 Third-Party Privacy Policies These third parties have their own privacy policies and terms of service. We are not responsible for their practices. We encourage you to review their privacy policies before providing information. ### 11.3 Social Media Features Our Service may include social media features that: - Allow you to share content - Display your social media profile information - Enable social login - Show friends' activity (with permission) These features may collect your IP address, track pages visited, and set cookies. Your interactions are governed by the privacy policies of those platforms. ### 11.4 Third-Party Content Our Service may display content from third parties: - Embedded videos from other platforms - Advertisements - Sponsored content - Partner promotions We are not responsible for the content or privacy practices of third-party providers. --- ## 12. MARKETING COMMUNICATIONS ### 12.1 Types of Marketing With your consent (where required), we may send: - Promotional emails about new content, features, and offers - SMS/text messages about special promotions - Push notifications about live sports events and new releases - In-app messages and banners - Personalized recommendations ### 12.2 Consent and Opt-Out **Obtaining Consent:** - At account registration - Through preference settings - Via opt-in for specific campaigns **How to Opt-Out:** - Click "Unsubscribe" in email footers - Reply "STOP" to SMS messages - Adjust notification settings in your account - Disable push notifications in device settings - Contact infopro-play.tv **Note:** Even if you opt-out of marketing, we may still send: - Transactional emails (receipts, account updates) - Service announcements - Security alerts - Legal notices ### 12.3 Personalized Marketing We may use your viewing history and preferences to personalize marketing messages. You can opt-out of personalized marketing while still receiving general promotional content. --- ## 13. VIEWING HISTORY AND CONTENT RECOMMENDATIONS ### 13.1 What We Track To provide personalized recommendations, we track: - Content you watch (titles, genres, categories) - Viewing duration and completion rates - Content you search for or add to your watchlist - Ratings and reviews you provide - Viewing times and patterns - Devices used for viewing ### 13.2 How We Use Viewing Data **Content Recommendations:** - Suggesting similar sports events, shows, and movies - Creating personalized homepage layouts - Highlighting content we think you'll enjoy **Service Improvement:** - Understanding popular content - Optimizing content library - Improving search functionality **Content Licensing:** - Providing aggregated viewership statistics to content providers - Making content acquisition decisions ### 13.3 Viewing History Controls **Manage Your Viewing History:** - View your complete viewing history in account settings - Delete individual items from your history - Clear your entire viewing history - Pause viewing history tracking (this will affect recommendations) **Privacy Mode:** Enable privacy mode to watch content without it affecting your recommendations or appearing in your viewing history. ### 13.4 Shared Viewing If multiple people use your account: - Viewing history reflects all activity on the account - Consider creating separate profiles for personalized experiences - Use privacy mode when sharing devices --- ## 14. CHILDREN'S PRIVACY ### 14.1 Age Restrictions **Under 13 Years Old:** Pro-Play is not directed to children under 13. We do not knowingly collect personal information from children under 13 without verified parental consent. If we discover we have collected information from a child under 13 without proper consent, we will delete it immediately. **Ages 13-17:** Users aged 13-17 may use Pro-Play with parental or guardian consent. We require: - Parent/guardian to provide consent during registration - Limited data collection from teen accounts - Restrictions on certain features and content - No targeted advertising based on teen user data ### 14.2 Parental Controls **For Parents/Guardians:** - Approve and manage your child's account - Access and review information collected from your child - Request deletion of your child's information - Revoke consent at any time - Set content restrictions and viewing limits **How to Exercise Parental Rights:** Email children-infopro-play.tv with: - Your relationship to the child - Verification of identity and parental status - Specific request (access, deletion, consent withdrawal) ### 14.3 Content Ratings We provide content ratings and parental controls to help families make appropriate viewing choices: - Age-based content ratings - PIN-protected parental controls - Content filtering by rating - Viewing time limits (optional) ### 14.4 Regional Variations Some regions define "child" differently: - Middle East: Often 18 or as defined by local law - We comply with the most restrictive definition applicable **If you believe we have inadvertently collected information from a child without proper consent, contact us immediately at children-infopro-play.tv** --- ## 15. ACCOUNT SECURITY AND SHARING ### 15.1 Account Security Best Practices **Protect Your Account:** - Use a strong, unique password (min. 8 characters with letters, numbers, symbols) - Enable two-factor authentication (2FA) - Don't share your password with anyone - Use password managers for secure storage - Update your password regularly - Log out from shared or public devices ### 15.2 Two-Factor Authentication (2FA) We strongly recommend enabling 2FA: - Adds an extra layer of security - Requires a verification code in addition to your password - Options: SMS, email, or authenticator app - Enable in account security settings ### 15.3 Account Sharing Policy **Household Use:** Your account is intended for personal/household use: - Multiple profiles within a household are permitted - Simultaneous streaming limits apply (based on your plan) - Sharing outside your household violates our Terms of Use **Prohibited Sharing:** - Commercial use or public viewing - Sharing credentials with people outside your household - Selling or trading account access - Using VPNs to circumvent geographic restrictions **Consequences of Violation:** - Account suspension or termination - Loss of access without refund - Legal action for commercial exploitation ### 15.4 Compromised Accounts If you suspect unauthorized access: 1. Change your password immediately 2. Review recent account activity 3. Check devices with access to your account 4. Contact support at security@pro-play.tv 5. Enable 2FA if not already active We will: - Investigate the security incident - Force logout from all devices if necessary - Help secure your account - Notify you of any confirmed breach --- ## 16. PAYMENT AND BILLING INFORMATION ### 16.1 Payment Methods We accept various payment methods: - Credit and debit cards (Visa, Mastercard, American Express, Mada) - Mobile wallets (Apple Pay, Google Pay, Samsung Pay) - Telecommunications billing (carrier billing) - Local payment methods (regional banks, payment cards) - Digital payment platforms (PayPal, local equivalents) ### 16.2 Payment Processing **Security:** - We do not store complete credit card numbers - Payment processing is PCI-DSS compliant - Handled by certified payment processors (Stripe, PayPal, local gateways) - Encrypted transmission and storage **Information Collected:** - Cardholder name - Billing address - Last 4 digits of card number - Card expiration date - Transaction history - Payment method type ### 16.3 Billing Information Use We use billing information to: - Process subscription payments - Manage recurring billing - Handle refunds and chargebacks - Prevent fraud - Comply with tax and accounting regulations - Verify identity ### 16.4 Retention of Payment Data - Payment transaction records: 7 years (tax and legal requirements) - Payment method tokens: Until you remove the payment method - Failed payment attempts: 90 days - Refund records: 7 years ### 16.5 Fraud Prevention We work with payment processors to detect and prevent fraud: - Transaction monitoring - Address verification - CVV verification - Velocity checks - Device fingerprinting - Risk scoring Suspicious transactions may require additional verification. --- ## 17. GEOGRAPHIC RESTRICTIONS AND VPN USE ### 17.1 Content Licensing and Geographic Restrictions Due to content licensing agreements: - Content availability varies by country - Some sports events may be region-specific - Geographic location determines accessible content library - We must enforce territorial restrictions ### 17.2 Location Detection We determine your location through: - IP address - GPS data (with your permission) - Mobile network information - Device settings and language - Payment method location ### 17.3 VPN and Proxy Use **Policy:** - Using VPNs, proxies, or similar technologies to circumvent geographic restrictions violates our Terms of Use - We actively detect and block VPN/proxy traffic - Accounts using unauthorized access methods may be suspended **Legitimate VPN Use:** - You may use VPNs for general privacy while accessing content available in your actual location - However, VPNs that misrepresent your location to access restricted content are prohibited ### 17.4 Consequences of Violation - Warning notification - Temporary service interruption - Account suspension - Account termination without refund - Legal action in cases of commercial piracy ### 17.5 Traveling Users **Legitimate Travel:** - You can access your account while traveling - Content library will adjust to your current location - Downloaded content for offline viewing may have geographic restrictions - Some features may be unavailable in certain countries **Extended Stay:** Contact support if you're spending extended time in another region. --- ## 18. BUSINESS TRANSFERS ### 18.1 Mergers and Acquisitions In the event of: - Merger with another company - Acquisition by another entity - Sale of all or part of our assets - Bankruptcy or reorganization - Similar business transaction Your personal information may be transferred to the successor entity. ### 18.2 Notice and Rights **We will:** - Notify you via email and/or prominent notice on our Service - Provide notice at least 30 days before transfer (where feasible) - Inform you of your choices regarding your information **Your Options:** - Continue using the Service under the new owner - Delete your account before the transfer - Exercise your data portability rights ### 18.3 Protections The acquiring entity will be: - Bound by this Privacy Policy until it provides notice of changes - Required to protect your information with equal or greater safeguards - Subject to applicable data protection laws --- ## 19. AUTOMATED DECISION-MAKING AND PROFILING ### 19.1 Automated Processing We use automated systems for: **Content Recommendations:** - Algorithms analyze viewing history to suggest content - Machine learning models predict preferences - Automated ranking of search results **Fraud Detection:** - Automated systems flag suspicious payment activity - Risk scoring for account creation - Pattern recognition for security threats **Service Optimization:** - Automated streaming quality adjustment - Server load balancing - Performance optimization ### 19.2 Profiling We create user profiles based on: - Viewing preferences and history - Device usage patterns - Demographic information - Engagement with content and features **Purpose:** - Personalize your experience - Improve content recommendations - Optimize service performance - Deliver relevant marketing (with consent) ### 19.3 Your Rights **Right to Object:** You have the right to object to automated decision-making and profiling. **Human Review:** For decisions significantly affecting you, you can request human review. **How to Exercise:** Contact infopro-play.tv to: - Opt-out of personalized recommendations - Request human review of automated decisions - Understand the logic behind automated processing **Impact of Opting Out:** - Reduced personalization - Generic content recommendations - Less relevant search results - Standard user experience --- ## 20. UPDATES TO THIS PRIVACY POLICY ### 20.1 Policy Changes We may update this Privacy Policy from time to time to reflect: - Changes in our practices - New features or services - Legal or regulatory requirements - Industry standards - User feedback ### 20.2 Notice of Changes **Material Changes:** For significant changes that affect your rights: - Email notification to registered users - Prominent notice on our Website and Apps - In-app notification - At least 30 days' notice before changes take effect **Minor Changes:** - Updated "Last Updated" date at the top of this policy - Posted on our Website - Available in your account settings ### 20.3 Continued Use Your continued use of Pro-Play after changes become effective constitutes acceptance of the updated Privacy Policy. **If you don't agree:** - You may delete your account - Stop using our Service - Contact us with concerns at infopro-play.tv ### 20.4 Previous Versions Previous versions of this Privacy Policy are archived and available upon request. --- ## 21. CONTACT INFORMATION ### 21.1 General Privacy Inquiries **Email:** info@pro-play.tv ### 21.2 Data Protection Officer **Email:** info@pro-play.tv ### 21.3 Security Concerns **Email:** info@pro-play.tv For urgent security issues, please mark your email as "URGENT - SECURITY ISSUE" ### 21.4 Children's Privacy **Email:** info@pro-play.tv For parental consent, data access, or deletion requests regarding children's accounts. ### 21.5 Response Time We aim to respond to: - General inquiries: Within 5 business days - Privacy rights requests: Within 30 days (may extend to 60 days for complex requests) - Security issues: Within 24 hours - Children's privacy: Within 48 hours ### 21.6 Language Support Support available in: - English - Arabic - [Other languages as applicable] --- ## 22. DEFINITIONS **"Personal Information"** or **"Personal Data"**: Any information that identifies, relates to, describes, or can be associated with a particular individual. **"Processing"**: Any operation performed on personal information, including collection, storage, use, disclosure, and deletion. **"Service"**: Pro-Play's streaming platform, including website, mobile applications, and related services. **"User"** or **"You"**: Any individual who accesses or uses our Service. **"We"**, **"Us"**, or **"Our"**: [COMPLETE COMPANY LEGAL NAME] and its affiliates. **"Cookies"**: Small text files stored on your device for tracking and functionality purposes. **"Device"**: Any device used to access our Service, including computers, smartphones, tablets, smart TVs, and streaming devices. **"Content"**: Sports events, TV shows, movies, and other entertainment offered through our Service. **"Third Party"**: Any entity other than Pro-Play and you. **"Supervisory Authority"**: A governmental body responsible for enforcing data protection laws. --- ## 23. ACKNOWLEDGMENT AND CONSENT By using Pro-Play, you acknowledge that: 1. You have read and understood this Privacy Policy 2. You consent to the collection, use, and disclosure of your information as described 3. You understand your privacy rights and how to exercise them 4. You agree to receive necessary service communications 5. You are of legal age to consent (or have parental consent if a minor) **For marketing communications and non-essential cookies, we will obtain separate, explicit consent where required by law.** --- ## 24. SEVERABILITY If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Privacy Policy remains in full force and effect and enforceable. --- ## 25. GOVERNING LAW This Privacy Policy is governed by the laws of [JURISDICTION], without regard to conflict of law provisions. Any disputes will be resolved in accordance with our Terms of Use. For region-specific legal matters, local laws of your jurisdiction may apply. --- ## APPENDIX A: DATA CATEGORIES AND PURPOSES ### Personal Data Categories Collected | Category | Examples | Purpose | Legal Basis | |----------|----------|---------|-------------| | Identity Data | Name, username, date of birth | Account management | Contract | | Contact Data | Email, phone number, address | Communications | Contract | | Financial Data | Payment details, billing address | Payment processing | Contract | | Transaction Data | Purchase history, subscriptions | Billing and records | Contract/Legal | | Technical Data | IP address, device ID, browser type | Service delivery | Legitimate Interest | | Usage Data | Viewing history, search queries | Personalization | Consent/Legitimate Interest | | Profile Data | Preferences, watchlists, ratings | Service improvement | Consent | | Location Data | Country, city, GPS (optional) | Content licensing | Contract/Consent | | Marketing Data | Communication preferences | Marketing | Consent | --- ## APPENDIX B: THIRD-PARTY PARTNERS ### Categories of Third Parties **Cloud Infrastructure:** - Amazon Web Services (AWS) - Google Cloud Platform - Microsoft Azure - [Other cloud providers] **Payment Processing:** - Stripe - PayPal - Local payment gateways - Telecommunications billing partners **Analytics:** - Google Analytics - Firebase - AppsFlyer - [Other analytics providers] **Advertising:** - Google Ads - Facebook Ads - [Other ad networks] **Content Delivery:** - Content delivery networks (CDNs) - Video streaming infrastructure - [Specific CDN providers] **Customer Support:** - [Help desk software provider] - [Live chat provider] - [Email service provider] *Note: This list is not exhaustive. Our third-party relationships may change. Current partners are listed for transparency.* --- ## APPENDIX C: CONTACT FORM FOR PRIVACY REQUESTS To exercise your privacy rights, please provide the following information: **Personal Information:** - Full Name: _______________ - Email Address: _______________ - Phone Number: _______________ - Account Username: _______________ **Request Type** (check all that apply): - [ ] Access my personal data - [ ] Correct my personal data - [ ] Delete my personal data - [ ] Restrict processing - [ ] Data portability - [ ] Object to processing - [ ] Withdraw consent - [ ] Opt-out of marketing - [ ] Other: _______________ **Details of Request:** _______________________________________________ _______________________________________________ **Verification:** To verify your identity, please provide: - [ ] Copy of government-issued ID (if requesting deletion) - [ ] Answer to security question: _______________ - [ ] Recent transaction details: _______________ **Preferred Response Method:** - [ ] Email - [ ] Mail - [ ] Phone call **Language Preference:** - [ ] English - [ ] Arabic - [ ] Other: _______________ **Signature:** _______________ **Date:** _______________ Submit to: infopro-play.tv or mail to [COMPLETE ADDRESS] --- **END OF PRIVACY POLICY** --- *This Privacy Policy is effective as of February 15, 2026. Last updated: February 15, 2026.* *Pro-Play is committed to protecting your privacy and ensuring transparency in our data practices. If you have questions or concerns, please don't hesitate to contact us.*